FAQ

Shipping and Return FAQs

 ---BUSINESS DAYS EXCLUDE HOLIDAYS AND WEEKENDS---

You will receive an email from us once your package is beginning the shipment process. 

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*When tracking shows "Pre-Shipment Info Sent to USPS" it can mean:

- The package could still be in the seller's possession.

- The package could have been dropped off and is still being held/sorted by USPS.

- The package could have been sorted by USPS and sent off without being scanned.

 

Please be sure to put "APT # __".  No plain number or your order is likely to be returned to us. The third party system will not recognize that the plain number is indeed an APT #. 

 

 

I chose priority shipping. Doesn’t that mean my order will come faster?

No. Depending on when you checked out,

( Holiday, If a coupon code was applied, or if your order was placed on a a weekend) your processing times could differ.

Once your items have been shipped, your shipping speed will be applied by the mail carrier and option you chose at checkout.

Once we ship your order and it has been scanned and confirmed to be in possession of the USPS we are no longer liable for the package.

 

We cannot issue refunds or be held liable for missing packages.

We are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.

Upon checking out you agree to these terms.

Can I get a refund for my order?

Once the order is placed , you can reach out within 24 hours for a refund. After the 24 hour grace period your order can NOT be refunded.  

REFUNDS

We do not issue refunds once the order has been shipped out for sanitary reasons. We do not offer refunds for gift cards or sale orders. 

If there is an issue that we deem responsible for whatever reason we will gladly rectify to ensure our customers are satisfied.